For many EU and international destinations, the current Deafmessanger setup uses an estimated range of 7–14 working days, with faster express options available for some destinations.

Exact shipping options, delivery estimates and prices are shown during checkout.

Customs and import charges

For orders delivered outside the European Union, local customs duties, import taxes or other charges may apply.

These charges are determined by the destination country and are the responsibility of the customer unless stated otherwise.

Returns

Consumers purchasing online generally have the right to withdraw from the purchase within 14 days of receiving the goods, unless a legal exception applies.

To request a return, contact:

info@maalstrom.studio

Please include your order number.

Returned goods must be sent back within 14 days after notifying us.

Unless otherwise required by law, return shipping costs are paid by the customer.

Refunds

Eligible refunds are processed using the original payment method unless otherwise agreed.

We may wait with the refund until the returned goods have been received or until proof of return has been provided.

Custom-made or personalised goods

The statutory right of withdrawal may not apply to products made or modified according to the customer’s individual specifications.

Damaged or faulty products

If your order arrives damaged or the product is defective, contact: